Mapal helps hospitality leaders turn operations into opportunities for excellence. We bring every back-of-house process into one place, guiding your growth with greater clarity, control and smoother shifts across sites.
Our solutions
What we do
Whether you’re managing people performance or process performance, Mapal OS, our hospitality platform, helps you work smarter, stay in control and deliver outstanding guest experiences. We provide easy-to-use tools to empower your teams.
Effective onboarding
“Our key driver was to create a new way to assess and onboard staff, amid the pandemic, that will now not only help reshape the way we do things now, but also for the future. Flow Learning and the products they offer have helped us to do that. We are excited to continue the L+D journey with them, to create something truly market-leading”
User friendly solutions
“Compliance is so user-friendly, and now each site has a concise list of procedures that are relevant to them. I love how the MAPAL team is really open to ideas, to help us improve the solution to best suit our needs.”
Fast and swift software
“Compliance is a fast and swift software that helps me ensure all employees know what to do, and how to do it. The meetings and audits feature is invaluable as we do around 500 audit per month. Now, I can do them all centrally, instead of one by one saves us a lot of time and money.”
Transformative onboarding and learning.
“Moving from a purely classroom-based training process to a blended proposition with digitisation of courses, assets and resources really supported us onboard and upskill the teams to the high standards that we expect of the best learning solutions to our teams.”
Unified compliance and goals.
“Compliance is a great tool. It ensures we stay compliant as an organisation and gets everyone moving in the same direction, working towards the same goals. That’s vital in any organisation.”
Our platform
Discover
Mapal OS
Mapal OS powers hospitality with industry-specific intelligence. Automation streamlines your operations and AI helps you run smarter – at any scale.
- One stop shop for all your admin and setup
- Shared data for deeper intelligence
- AI where and when you need it
- Mobile, tablet and desktop compatibility
Our employee app, Mapal One, has everything your teams need to succeed. From making training easier to complete on the go to boosting communication to accepting extra shifts or requesting time off – they have it all, right in the palm of their hand.
One-stop-shop for managers including a lite version of everything they need to perform their daily tasks.
Our strengths
What makes us different
Trusted by top global brands, we turn good operators into great ones. With greater clarity and control, you can run smoother shifts, scale to new sites and deliver 5-star service, every service.
One home for the whole back-of-house
Centralise your operation with fewer tools
Bring all your essential back-of-house processes together, so you can stop platform hopping and keep every shift, site and service running smoothly.
Operational intelligence that drives outcomes
Turn numbers into actionable insights
When everything runs from one place, the data tells a richer story: What’s driving costs, where are the risks and how to uplevel your team.
Built for hospitality, proven at scale
Manage teams, sites & compliance
Purpose-built for hospitality. Every feature, workflow and integration is designed around your reality – shaped by years working alongside operators like you.
+
45
k
Establishments managed
More than 45,000 locations in 52 countries
rely on us
‑
20
%
Reduction of operating costs
We help reduce costs through efficient planning and inventory control
‑
25
%
Less time on administrative tasks
By digitizing key processes, teams can focus more on delivering a better customer experience
Hospitality insights
